References
In order to minimize confusion with the design during concept work, patterning and manufacturing please provide a 2-view unshaded reference of the character, this is required and mandatory to give an accurate quote for both a single and bulk order.
If your character has excessive complex markings and/or any gradients these will be simplified to translate better onto your commissioned product. TIGERMOON DOES NOT ACCEPT THIRD-PARTY COPYRIGHTED CHARACTERS. CHARACTERS MUST BE OWNED BY THE CLIENT/HAVE PERMISSION TO COMMISSION. |
Payment
Tigermoon only accepts payment(s) via PayPal through invoice or custom listings on Etsy. Paying in full will immediately reserve your slot in the queue, every payment received is non-refundable. You are committing to commissioning Tigermoon.
Payment for bulk orders must be paid upfront before production can begin. Pricing heavily depends on the size, complexity or amount of colors your character has. |
• Payment Plans
The maximum number of payments a commission can be split into is four. Payments must be paid bi-weekly (every two weeks) or monthly (once per month). There is no interest or late fees if you cannot pay at the moment. It is the clients full responsibility to remember their payment plan. If the client is up next on the queue and the payment plan has not been paid in full, I will move on to the next client that has paid in full and will keep doing so until the payment plan is paid in full. Each payment will be non-refundable after received, so please make sure you are financially stable before commissioning Tigermoon. To claim a slot, clients must pay their first payment. Tigermoon is not responsible in reminding the client of these payments.
Work will not begin on any commission until the full payment is received.
Work will not begin on any commission until the full payment is received.
• Payment Plan Cancellations
As stated before, each payment is non-refundable after it has been received. If a cancellation request is received between payments, no payments will be refunded to the client and the remaining payments will simply not have to be paid. Tigermoon is not a bank and will not hold onto your money for you to withdraw at any given time.
Design & Importance of the Concept Art
If any details of the character are left out this may result in an extra charge later on or may not be added at all. Changes on the concept art can be made up until the concept art is finalized and sent to the manufacturer. Once the concept art is finalized, any requested changes to the design cannot be made. Due to this, please be completely satisfied with the concept art or you may have to pay a fee to have the plush remade.
The concept art is more than "just a normal reference", it is made with the mindset that the product will be transformed into a real 3D form with the concept art being a strict reference to follow as accurately as possible. Every line, curve and and distance on the art matters and can't just be drawn with no consideration of the product itself and expected to look good when made. Many things are factored into the design such as: size, style, difficulty, simplicity, embroidery limits, size limitations, patterning, sewing surface and more. Tigermoons designs have taken years to perfect with over hundreds of products designed. The markings, coloring and lines are put straight onto the plush. The concept art is used as a strict heavy reference to make your commission, some details may be harder to translate into the physical product of your choice, with that in mind, the concept art is not guaranteed to be perfectly identical to the finished product. My manufacturer does not have the same traditional US/EU faux furs but color matching will be done to the closest possible fabric color or the colors and art will be printed onto the fabric. Repeated Important Detail: If any details of the character are left out this may result in an extra charge later on or may not be added at all. Commissioner IS NOT allowed to reorder through another party with the concept art made by Tigermoon. It MUST be through Tigermoon ONLY. |
Bulk Orders
Tigermoon accepts bulk orders! There is a minimum of 100 plushies, minimum of 50 ita backpacks and a minimum of 50 pins for bulk orders. For plushies and ita backpacks, a single prototype must be ordered and paid for before any bulk order can be placed. The prototype is what will be recreated and mass produced via my chosen high quality manufacturer. The total price for bulk orders will be determined on a quote from my manufacturer.
Payment for a bulk order must be paid upfront, you are free to take preorders to cover the cost, however, I will not hold the preorders myself. You take FULL responsibility for selling/trading/shipping them out. You may reorder as many as you please when you need to restock. It is REQUIRED you get a CSPC also known as an ASTM. This is a required safety test to sell mass produced plush in the USA. Please research into the legal requirements of selling plush within your country.
Bulk orders vary with production time. You may sell/trade/giveaway the products as you please but you MUST credit Tigermoon as the designer when selling/trading your plush/pins/backpacks. You CANNOT claim the products as your own work. You CANNOT order more product through any other party with the same pattern, design or concept art as produced by Tigermoon and their manufacturer. You MUST reorder through Tigermoon to restock. You CANNOT "reverse engineer" plushies and steal the pattern of the product produced by Tigermoon and the manufacturer.
Payment for a bulk order must be paid upfront, you are free to take preorders to cover the cost, however, I will not hold the preorders myself. You take FULL responsibility for selling/trading/shipping them out. You may reorder as many as you please when you need to restock. It is REQUIRED you get a CSPC also known as an ASTM. This is a required safety test to sell mass produced plush in the USA. Please research into the legal requirements of selling plush within your country.
Bulk orders vary with production time. You may sell/trade/giveaway the products as you please but you MUST credit Tigermoon as the designer when selling/trading your plush/pins/backpacks. You CANNOT claim the products as your own work. You CANNOT order more product through any other party with the same pattern, design or concept art as produced by Tigermoon and their manufacturer. You MUST reorder through Tigermoon to restock. You CANNOT "reverse engineer" plushies and steal the pattern of the product produced by Tigermoon and the manufacturer.
Manufacturing
Tigermoon uses a manufacturer over seas to help aid in the process of making multiple products due to not having the professional equipment/machines which can be extremely expensive. Tigermoon designs your character specifically to translate your commission appropriately onto the product you choose and coordinates the manufacturer on what to do and what to change while they hand make the product. Please refer to "Design Changes and Importance of Concept Art" for more details on the process. The product is approved by you first before it is sent out to the designer, Tigermoon, who then takes glamour photos of the product to be posted on social media then sent to the commissioner. These manufacturers are completely aware of what Tigermoon does as a business and support it!
More than half of the profits goes directly towards the manufacturer. Tigermoon ensures workers are paid fairly, work regular hours, get weekends and holidays off and even an additional one full month off the the year. These manufactures have reputable relationships with larger trustworthy companies and furrys. All certifications are checked and import laws are followed strictly.
Prices may go up in price if demand is high and more work is sent to the manufacturer to compensate for the extra time and work, this also goes directly towards the manufacturer. Tigermoon's manufacturer limits the amount of single commissions being worked on to 30 maximum to avoid overflow.
Hand picked by Tigermoon, these manufacturers are certified and inspected to ensure that the working environment is safe, mindful of the well being of the workers and are of age for labor. Heavily researched first before working with the manufactures, Tigermoon strictly seeks for the highest quality and quality checks each individual product before it is sent to the client. If the product has defects prior to being approved after it has been made Tigermoon will discuss the next step and aim to get a replacement so you get only the best. Please refer to "Design Changes" on what is not accepted for revisions regarding design.
More than half of the profits goes directly towards the manufacturer. Tigermoon ensures workers are paid fairly, work regular hours, get weekends and holidays off and even an additional one full month off the the year. These manufactures have reputable relationships with larger trustworthy companies and furrys. All certifications are checked and import laws are followed strictly.
Prices may go up in price if demand is high and more work is sent to the manufacturer to compensate for the extra time and work, this also goes directly towards the manufacturer. Tigermoon's manufacturer limits the amount of single commissions being worked on to 30 maximum to avoid overflow.
Hand picked by Tigermoon, these manufacturers are certified and inspected to ensure that the working environment is safe, mindful of the well being of the workers and are of age for labor. Heavily researched first before working with the manufactures, Tigermoon strictly seeks for the highest quality and quality checks each individual product before it is sent to the client. If the product has defects prior to being approved after it has been made Tigermoon will discuss the next step and aim to get a replacement so you get only the best. Please refer to "Design Changes" on what is not accepted for revisions regarding design.
Turnaround Time
Tigermoon will no longer predict an estimated turnaround time due to increased demand and more products being worked on. Some times of the year are busier than others, please plan ahead and commission generously early if you want your product to arrive in time for the holidays. Tigermoon will not sacrifice quality in order to rush the completion date of a commission. The completion date is subject to change based off when the work for the commission actually begins and does not include the time for revisions, holidays and unforeseeable events due to covid-19 or other unfortunate things to come. Again, work will not start on a commission until full payment is received.
If you'd like to view the status of your commission, please visit Tigermoon's Trello here. You will have your own personal Trello card with a check list showing the status of each step. If you want your commission to be private or a secret on the Trello commission queue please inform Tigermoon prior to payment. This page is to show what Tigermoon is currently designing, as well as the commission queue and completed projects and any important updates.
If you'd like to view the status of your commission, please visit Tigermoon's Trello here. You will have your own personal Trello card with a check list showing the status of each step. If you want your commission to be private or a secret on the Trello commission queue please inform Tigermoon prior to payment. This page is to show what Tigermoon is currently designing, as well as the commission queue and completed projects and any important updates.
Shipping
Shipping costs vary on the weight and size of the plush where the client lives, and will be determined and paid for after the completion of the commission. Tigermoon is not responsible for any lost or damaged received product. If the product is lost the client has the choice of having it remade at a large discounted rate depending on the product commissioned.
Notice: In regards to international shipping, Tigermoon is not at all responsible for international customs agency charges, fees or hold times. This is the responsibility of the client to pay. |
AGREEMENT
Terms of Service are accessible at anytime via the link tree in Tigermoon's socials and linked once receiving a quote, in the invoice of the commission, and on Tigermoon's Trello. If you cannot find it please message Tigermoon for the link. If any changes are made to the Terms of Service Tigermoon will make a post publicly to inform you of these changes.
If you have read, understand and agree to these Terms of Service please message Tigermoon, "I, (your name), agree to the Terms of Service." Agreement is required before Tigermoon accepts/proceeds with your commission. By commissioning Tigermoon you are agreeing to these ToS. |
Thank you for reading
Tigermoon reserves the right to refuse service to anyone. If you have any questions please refer to my FAQ before messaging me. |